Thank you for shopping with Posy Spring Ltd for your cereal needs. We strive to provide you with high-quality cereals that meet your expectations. However, we understand that there may be instances where you need to return a product or seek a refund. Please read our Returns and Refund Policy carefully to understand your rights and responsibilities. 

  1. Returns

1.1 Eligibility for Returns: We accept returns on products that meet the following criteria: 

  • The product is in its original, unopened packaging. 
  • The product is not expired or past its best-before date. 
  • The product has not been damaged due to improper storage or handling. 
  • The return request is initiated within 3 days from the date of purchase. 

1.2 Return Process: To initiate a return, please follow these steps: 

  • Contact our Customer Support team at contact@posyspring.com]or call [08147206793] to request a Return Authorization (RA) number. 
  • Pack the product securely, including a copy of the purchase receipt and the RA number, and ship it to the address provided by our Customer Support team. 
  • Return shipping costs are the responsibility of the customer, except in cases where the product was received in a damaged or defective condition. 

1.3 Inspection and Approval: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process your refund or replacement within [7] business days. 

  1. Refunds

2.1 Refund Eligibility: We offer refunds in the following situations: 

  • You received a damaged or defective product from us. 
  • You received the wrong product from us. 
  • Your return request was approved based on the conditions mentioned in Section 1.3. 

2.2 Refund Process: To request a refund, please follow these steps: 

  • Contact our Customer Support team at contact@posysprin.com or call 08147206793 to report the issue and request a refund. 
  • Provide details and photographic evidence, if applicable, to support your refund request. 
  • Our Customer Support team will guide you through the refund process and may request the return of the product. 

2.3 Refund Options: Refunds will be issued through the original payment method used for the purchase. Please allow [7] business days for the refund to be processed, depending on your bank or payment provider. 

  1. Contact Us

If you have any questions or concerns regarding our Returns and Refund Policy, please contact us: 

Posy Spring Ltd Email: contact@posyspring.com Customer Support Number: [08147206793] 

Please note that this policy may be subject to change, and any updates will be posted on our website. It is your responsibility to review this policy periodically for any changes.